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Here are the six best practices any live chat support agent will need to follow in order to deliver consistently good service. 1. Manage the conversation. Like being on the phone with that one aunt, chats can spin out of control. Being able to bring a chat back to the purpose of the conversation is helpful.
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In today’s digital age, businesses are constantly looking for ways to enhance customer engagement and satisfaction. One effective tool that has gained popularity in recent years is...
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